Hello you guys,
I got 2 orders in Gearbest for our customers with Vernee Mix 2 4GB product (1 black and 1 blue), this below is our order:
I have removed order number and address to protect my customers
Then i received this product as below (Shipping to Vietnam)
- Order number: W1710250014021xxx Order date: Oct 25, 2017 and received on December 23, 2017
- Order number: W1711091902491xxx, Order date: December 09, 2017 and received on December 09, 2017
After this phone come to customer, they use it normal and nothing happen.
But after this phone got low battery 20%, it suddenly shut down (Same trouble for 2 order)
I have to try recharge this phone, but look like not working. You can see red led in our video, but look like the current to go through the battery.
So what i have tried to fix this trouble of Vernee Mix 2?
- I have tried to format this phone by press power button + Up volume same time (About 15s)
- I have tried to format this phone by press power button + Down volume same time (About 15s)
- Tried to charge this phone, but not working
- Tried to open the back cover, but cannot disassembly.
But it cannot format. I choose wipe data/factory reset but nothing happed.
For now, it cannot turn on also even I press power button after 20s
What is the next?
I have contacted to Gearbest to get solution, but we cannot deal with it. So I contact more people who got more power to get solution.
Also I will post this trouble to Vernee forum and see what they will do to solve this trouble of Vernee 2 4GB (I have checked 6GB RAM version and it have no trouble until now)
What was Gearbest solved?
After 10 email, Gearbest have approved to payment them $70 without send back to China to get 6GB RAM version. That is really interest for me for order: W171109190249xxxx
After 3 email, Gearbest have approved to payment them $120 without send back to China to get 6GB RAM version. That is really interest for me also for order: W1710250014021xxx
If you got this trouble, please contact us and send me detail. I will send information to them also…
More people, more power